Privacy policy

 

EUROPEAN ECONOMIC AREA
Last modified: 25 May 2018
 
Introduction
The Chamberlain Group, Inc. and its wholly and majority-owned entities, (collectively, the “CGI Group”, “we,”, “our”, or “us”) are committed to protecting your privacy. References in this policy to “CGI Group”, “we”, “us” and “our” are references to the entity responsible for the processing of your personal data, which is generally the entity that obtains your personal data in the respective case. This entity is also referred to as the data controller.
This policy describes the types of information the CGI Group may collect from you or that you may provide when you visit the website www.chamberlain.eu, www.liftmaster.eu, www.myliftmaster.eu, www.mychamberlain.eu, www.chamberlaingroup.com, https://chamberlain.de/de-de/shop/webshop-selector, https://www.shopssl.de/epages/es122868.sf/de_DE/?ObjectPath=/Shops/es122868, https://www.shopssl.de/epages/es10567317.sf/de_DE/?ObjectPath=/Shops/es10567317/Categories or any other of our websites where this policy is posted;  use our products, including, without limitation, HomeBridge; use our mobile applications, including, without limitation, MyQ®, or other services (collectively the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy does not apply to information collected by us offline or through any other means, including on any other website operated by the CGI Group or a third party or through any application or content (including advertising) that may link to or be accessible from the Website.
The CGI Group provides this policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read this policy carefully. If any term in this policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to Our Privacy Policy).
 
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, which may include information defined as personal data or personally identifiable information under an applicable law (“personal data”). For example, we may collect any of the following information about you:

  • Name
  • Address
  • Email address
  • User ID
  • Device ID
  • Serial Number of products
  • Dealer ID
  • Employee ID
  • Government issued ID number
  • Phone number
  • IP address (gateway and device)
  • Device state for entryway products
  • Geolocation of your gateway and device
  • Logging information regarding device usage

 
Information You Give to Us.  The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided when you sign up for our products, services, newsletters and other types of information material; when we process and respond to your inquiries related to products, tech data sheets, technical support and customer service; and when you provide feedback on our Website.
  • Records and copies of your correspondence with us (including email addresses).

 
Information We Collect About You.  As with many other websites, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including resources that you access and use on our Website, traffic data, location data, logs, language, date and time of access, frequency and other communication data.
  • Information about your computer, mobile devices and internet connection, including your IP address, operating system, host domain and browser type.
  • Details of referring websites (URL).

 
The information we collect automatically is statistical data that helps us improve our Website and deliver a better and more personalised service, including by enabling us to:

  • Determine web site traffic patterns.
  • Count web visits.
  • Determine traffic sources so we can measure and improve the performance and security of our site.
  • Help us to know which pages and content are the most and least popular.
  • Observe site search patterns to provide more intuitive navigation cues.
  • Determine user frequency and recency.

 
Google Analytics. This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the Website analyse how users use the site. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States of America (USA).
Google will use this information on behalf of us as the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing them other services relating to Website activity and internet usage.
In case IP anonymisation is activated on this Website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address first be transferred to a Google server in the USA and truncated there. The IP anonymisation is active on this Website.
The IP address your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this Website.
You can also opt out of being tracked by Google Analytics in future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (click here https://tools.google.com/dlpage/gaoptout?hl=en-GB).
 
Cookies Used on This Website.  Our Website uses single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes which include tracking the number of unique visitors to our site and information such as the number of views a page gets; how much time a user spends on a page, and other pertinent web statistics. Cookies by themselves will not be used by the CGI Group to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit the Website. If you wish to disable the use of cookies or remove them at any time from your computer, you can disable or delete them using your browser (consult your browser's "Help" menu to learn how to delete cookies); however, you must enable cookies to access certain information on our Website.
 
Below you will find a detailed list of the first-party cookies we may use on our Website:

FIRST-PARTY COOKIES
Type of Cookie Name Purpose Duration
Functional acctID Stores the user's unique account identifier; used to track the currently selected account for users with the multi-user account feature Session
Functional AppKey Used by dealerlocator to track user app key Session
Functional AuthSite Used by dealerlocator to track user referrer site Session
Functional BVBRANDID Used by Bazaarvoice Servers -  Allows internal BV web analytics to be correlated to the same user browsing session for interactions within a particular client domain. 1 year
Functional BVBRANDSID Used by Bazaarvoice Servers -  Allows internal BV web analytics to be correlated to the same user browsing session for interactions within a particular client domain. 5 hours 30 minutes
Functional BVID Used by Bazaarvoice servers - internal BV web analytics to be correlated to the same user for interactions across the BV network 5 hours
Functional BVSID Used by Bazaarvoice servers -  internal BV web analytics to be correlated to the same user browsing session for interactions across the BV network 5 hours 30 minutes
Functional CMSCookieLevel Used by Kentico CMS system to specify which cookies the visitor has allowed. 1 Year
Functional CMSCsrfCookie Used by Kentico CMS system to validate form data submitted by the user and prevent cross-site request forgery attacks. Session
Functional CMSCurrentTheme Used by kentico cms editor to store the name of the current visual theme to provide proper design to the dialogue windows. 1 day
Functional CMSOnSiteButtonMinimized Used by Kentico CMS Editor to check if the user minimised the button used to open the website in on‑site editing mode Session
Functional CMSPreferredCulture Used by Kentico CMS Editor to store the visitor's preferred content culture 1 year
Functional CMSPreferredUICulture Used by Kentico CMS Editor to store the preferred UI culture of the user 1 year
Functional CMSPropertyTab Used by Kentico -Remembers the last active tab of the Properties section in CMS Desk -> Content 4 hours
Functional CMSSplitMode Used to remember the state of the language version split-view mode when editing multilingual websites 1 year
Functional CMSViewMode Used by Kentico - Stores the user's current view mode (Edit, Preview, Design etc.) 5 hours
Functional cultureName Used to track which language should be displayed on the website when user is not logged in 2 weeks
Functional OrderId Used by Kentico to determine the order placed by a user 5 hours
Functional policyUpdatesReminderWindow Used to track when a user should next be shown information about privacy policy updates after they have selected "Remind Me Later" 24 hours
Functional TS0160eb84 Used by ASM to represent the name of the active security policy Session
Functional TS01852ce8 Used by ASM to represent the name of the active security policy Session
Functional TS01852ce8_31 Used by ASM, Global DCV Extraction Frame cookie keeps the global Dynamic Content Value (DCV) Session
Functional TS01cbdbbb Used by ASM to represent the name of the active security policy Session
Marketing _uetsid Microsoft Bing Adverts Universal Event Tracking (UET) tracking cookie 5 hours
Marketing bvgacefRatingsAndReviews Used by Bazaarvoice  to gather information about reviews and ratings on products Session
Marketing QSI_HistorySession Used by Qualtrics.com to manage customer satisfaction surveys Session
Marketing QSI_S_ZN_23TFkUfzixrVWEB Used by Qualtrics.com to manage customer satisfaction surveys 90 days
Marketing QSI_SI__intercept Used by Qualtrics.com to manage customer satisfaction surveys 1 week
Marketing QSI_SI_9t6gXQwLpZztVxX_intercept Used by Qualtrics to store if a Qualtrics pop-up was already displayed to the user 3 months
Marketing rm Used by Bazaarvoice  to gather information about reviews and ratings on products Session
Performance __atuvc Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. 1 year
Performance __atuvs Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. 5 hours
Performance _ga Used by Google Analytics to store browsing statistics 2 years
Performance _gaexp Used by Google Analytics to store browsing statistics 2 months
Performance _gali Used by Google Analytics to store browsing statistics and performance 5 hours
Performance _gat Used by Google Analytics to store browsing statistics and performance 1 minute
Performance _gat_UA-114051709-1 Used by Google Analytics to store browsing statistics and performance 6 hours
Performance _gat_UA-2161199-27 Used by Google Analytics to store browsing statistics and performance 6 hours
Performance _gat_UA-41157439-2 Used to distinguish between users in Google Analytics 1 Day
Performance _gat_UA-41157439-3 Used to distinguish between users in Google Analytics 1 Day
Performance _gid Used by Google Analytics to store browsing statistics 24 hours
Performance CMSTreeZone Used by GoogleAnalytics to store the browsing statistics 5 hours
Performance CurrentCMSTreeZone Used by GoogleAnalytics to store the browsing statistics 5 hours
Performance TS017a4970 Used by ASM for tracking Session
Performance TSPD_101 Used by ASM for tracking Session
Performance VisitorStatus Used by Kentico CMS to indicate if a visitor is new or returning. Used in visitor statistics by the Web analytics module 20 years
Strictly Necessary .AspNet.ApplicationCookie Temporarily stores identity information about a user in order to maintain their session across page loads 20 minutes
Strictly necessary .ASPXFORMSAUTH Used by IIS Servers to authenticate whether a user is logged in or not Session
Strictly Necessary ARRAffinity Used by Azure Web Services to ensure all requests from the user go to the same server instance. Session
Strictly Necessary ASP.NET_SessionId Used to store a unique identifier for a user's session on the website to keep them logged in between page loads Session
Strictly necessary CMSShoppingCart Stores a reference to the user's active shopping basket 1 year
Strictly Necessary f5avrbbbbbbbbbbbbbbbb Used for maintaining a user’s session when website traffic is load-balanced across multiple servers Session
Strictly Necessary PHPSESSID Used to preserve user session across multiple page requests Session
Strictly Necessary TS019de027 Used for maintaining a user’s session when website traffic is load-balanced across multiple servers. Session

 

THIRD-PARTY COOKIES
Type of Cookie Name Purpose Duration
Functional __cp_careers_visit_yTzhKCj_CA0 Used by mycompas tracking Session
Functional datr Used by Facebook to monitor user log-in for security purposes 2 years
Functional dpr Used by Facebook for Tracking purposes 1 week
Functional personalization_id Used by Twitter for performance and due to Twitter integration and sharing capabilities for the social media 2 years
Functional PREF Used to store your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. 2 years
Functional PugT Used to track when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store. 1 month
Functional sb Used by Facebook for Tracking purposes 2 years
Functional tfw_exp Used by Twitter for performance and due to Twitter integration and sharing capabilities for the social media 5 hours
Functional VISITOR_INFO1_LIVE Used by YouTube to measure your bandwidth to determine whether you get the new player interface or a prior version 6 months
Functional wd Used by Facebook for Tracking purposes 1 week
Functional YSC Used by the YouTube video service on pages with embedded YouTube video Session
Marketing __ss Used to store SharpSpring user ID 1 day
Marketing __ss_referrer Used to track source of visitor 6 hours
Marketing __ss_tk Used to track information collected by SharpSpring  to see visitor's behaviour 25 years
Marketing _mkto_trk Used by Qualtrics.com to manage customer satisfaction surveys 10 years
Marketing ad-id Used by Amazon adsystem for targeting and advertising 8 months
Marketing ad-privacy Used by Amazon adsystem for targeting and advertising 8 months
Marketing AID Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. 1 year 5 months
Marketing amplitude_id_e831b49703fdedc9f40d77ace463433bqualtrics.com Used by Qualtrics.com to manage customer satisfaction surveys 6 months
Marketing anj Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads 3 months
Marketing APID Used for advertisement tracking 1 year
Marketing B Used by Yahoo for advertising tracking purposes 1 year
Marketing c Used by Rubicon Project  for tracking advertising campaigns and collect anonymised user behaviour statistics Session
Marketing CMDD Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts 1 day
Marketing CMID Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. 1 year
Marketing CMPRO Unclassified 5 hours
Marketing CMPS Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. 5 hours
Marketing CMRUM3 Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. 1 year
Marketing CMSC Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. Session
Marketing CMST Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. 1 day
Marketing collect Used by Google Analytics for tracking performance Session
Marketing demdex Used by Demdex for targeting and advertising 6 months
Marketing DIV Used by Google for advertising  tracking purposes 1 day
Marketing dpm Used by Demdex for targeting and advertising 6 months
Marketing DSID Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. 6 months
Marketing fr Used by Facebook for advertisement tracking 3 months
Marketing HRL8 Used by MediaMath for targeting and advertising 1 month
Marketing id Used to register a unique ID that identifies a returning user's device. The ID is used for targeted adverts. 1 year
Marketing IDE Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. 6 months
Marketing KADUSERCOOKIE Used by Pubmatic for interest-based tracking 2 years
Marketing khaos Registers anonymised user data, such as IP address, geographical location, visited websites, and what adverts the user has clicked, with the purpose of optimising advert display, based on the user's movement on websites that use the same advertising network. 1 year
Marketing koitk Used to track information collected by SharpSpring   10 years
Marketing KRTBCOOKIE_10 Used by Pubmatic for interest-based advertising 1 month
Marketing KRTBCOOKIE_107 Used by Pubmatic for interest-based advertising 3 months
Marketing KRTBCOOKIE_27 Used by Pubmatic for interest-based advertising 1 month
Marketing KRTBCOOKIE_377 Used by Pubmatic for interest-based advertising 3 months
Marketing KRTBCOOKIE_80 Used by Pubmatic for interest-based advertising 3 months
Marketing loc Used to help publishers understand approximately where in the world their content is being shared via geolocation 1 month
Marketing mdata Used to register a unique ID that identifies a returning user's device. The ID is used for targeted adverts. 1 year
Marketing MR Used by Microsoft for targeting and advertising 6 months
Marketing mt_misc Used by MediaMath for targeting and advertising 1 month
Marketing mt_mop Used by MediaMath for targeting and advertising 1 month
Marketing MUID Used by Microsoft for targeting and advertising 1 year
Marketing MUIDB Used by Microsoft for targeting and advertising 1 year
Marketing mus Used by Google Analytics for tracking 1 month
Marketing na_sc_x Unclassified 1 month
Marketing na_tc Used by Google Analytics for tracking 1 year
Marketing NID Used by Google to show customised adverts 1 year 5 months
Marketing optimizelyBuckets Used by Qualtrics.com to manage customer satisfaction surveys 2 years
Marketing optimizelyEndUserId Used by Qualtrics.com to manage customer satisfaction surveys Session
Marketing optimizelySegments Used by Qualtrics.com to manage customer satisfaction surveys 6 months
Marketing PUBMDCID Used to store an ID for the applicable PubMatic data centre used to display an advertisement in the user’s browser 3 months
Marketing put_1512,put_2307,put_2249,put_2682,put_2760,put_2682 Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. 1 month
Marketing put_1523 Used by Rubicon Project  for tracking advertising campaigns and collect anonymised user behaviour statistics. 10 days
Marketing put_2307,put_1523,put_2682 Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. 1 month
Marketing put_3644 Used by Rubicon Project  for tracking advertising campaigns and collect anonymised user behaviour statistics. 1 year
Marketing q_marketing_utm_ref_tracking Used by Qualtrics.com to manage customer satisfaction surveys 6 months
Marketing r/collect Used by Google DoubleClick for orchestrating targeted marketing campaigns Session
Marketing reg_ext_ref Used by Facebook to track the external referrer URL from when the browser first visited Facebook Session
Marketing reg_fb_gate Used by Facebook to track the first Facebook page the browser visited Session
Marketing reg_fb_ref,wd Used by Facebook to track the last Facebook page the browser visited Session
Marketing rpb Used by Rubicon Project to register anonymised user data, such as IP address, geographical location, visited websites, and which adverts the user has clicked, with the purpose of optimising advert display, based on the user's movement on websites that use the same advertising network. 1 month
Marketing rpx Used by Rubicon Project  for tracking advertising campaigns and collect anonymised user behaviour statistics. 1 month
Marketing rtbData0 Used to register a unique ID that identifies a returning user's device. The ID is used for targeted  ads 2 years
Marketing sess Used by the Platform to test whether a browser is configured to accept cookies from AppNexus 1 day
Marketing SEUNCY Registers a unique ID that identifies the user's device for return visits. 6 months
Marketing ssc Unclassified 1 month
Marketing stx_user_id Unclassified 1 year
Marketing syncdata_DBC Unclassified 5 hours
Marketing syncdata_TTD Used to provide targeted online marketing services 5 hours
Marketing t_sid Used by Qualtrics.com to manage customer satisfaction surveys 100 years
Marketing t_uid Used by Qualtrics.com to manage customer satisfaction surveys 1 day
Marketing TDCPM Used for campaign tracking 1 year
Marketing TDID Used for campaign tracking 1 year
Marketing u Used for analytics and online behavioural advertising purpose 1 year
Marketing uid Recognise a visitor when they return to the site 1 year
Marketing um Used to register shares and other social activity 1 year
Marketing uuid Used by MediaMath for targeting and advertising 1 month
Marketing uuid2 Used to register a unique ID that identifies a returning user's device. The ID is used for targeted ads 3 months
Marketing uuidc Used by MediaMath for targeting and advertising 1 month
Marketing UULE Used by Google to collect information about how visitors use our site. 1 day
Marketing uvc Used to detect how often the social sharing service, AddThis, encounters the same user 1 month
Performance __atuvc Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. 1 year
Performance __atuvs Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. 5 hours
Performance _ga Used by Google Analytics for tracking 2 years
Performance _gd# Used by Google Analytics Wordpress plug-in MonsterInsights for tracking site usage Session
Performance _gid Used by Google Analytics for tracking 1 day
Performance 01AI Used by Akamai to track performance 1 year
Performance 1P_JAR Used by Google to gather website statistics and track conversion rates 1 month
Performance cw_id Used by Google Analytics for tracking performance 30 days
Performance di2 Used to collect statistical information about Website usage 1 year
Performance ServerID Used by mycompas.com for tracking (load balancing) 1 day
Performance UrlReferrer Used by Google for tracking where the user navigated from website 1 day
Performance vc Used to collect statistical information about Website usage 1 year
Strictly Necessary ping.png Used to host videos Session
Strictly Necessary QMk_iTYpz_4 Used by mycompas.com to manage embedded recruiting application on careers Session

 
HOW WE USE YOUR INFORMATION
Below is information on how we process information collected about you (including personal data), as well as the corresponding legal basis. We may process your information where the processing is:

  • Necessary for entering into, or the performance of, a contract with you. For example:
    • To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products and services you request from us.
  • Necessary for us to comply with a legal obligation.
  • Necessary for the purposes of the legitimate interests pursued by a third party or us (to the extent it does not infringe on any data subject’s fundamental rights and freedoms). For example:
    • To ensure that content from our Website is presented in the most effective manner for you and for your computer.
    • To allow you to participate in interactive features of our service (when you choose to do so).
    • To keep our Website safe and secure.
    • To provide you with technical support and to improve our Website and services.
    • To provide you with information that you have requested and respond to your enquiries.
    • To notify you of changes to our service or our Website.
    • If you are an existing customer, to communicate (including by email and SMS) with you to provide information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you.
    • Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation, to transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal data that you provide and other information concerning your relationship with us.
  • Pursuant to valid consent provided by you, in order to provide you with information about goods or services we feel may interest you. If you do not want us to use your data in this way, simply do not opt in when we ask for your consent on the relevant forms where we collect your data.
  • For any other purpose where you have provided valid consent where it is legally required.

 
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect or you provide as described in this Privacy Policy:

  • To any member of the CGI Group for the foregoing described purposes.
  • To contractors, service providers and other third parties we use to support our business or in connection with the administration and support of the activities noted above and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them (e.g., database hosting providers, managed services providers, developers, consultants).
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of the CGI Group's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by the CGI Group about our Website users is among the assets transferred.
  • To fulfil the purpose for which you provide it. For example, if you ask us to communicate information to a third party dealer or installer who is installing or servicing your product.
  • For any other purpose disclosed by us when you provide your information or with your consent when required by applicable law and regulations.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, including for billing and collection purposes; or to protect the rights, property or safety of the CGI Group, our customers or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 
CROSS-BORDER TRANSFERS OF PERSONAL DATA
The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA").  It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on behalf of us. This includes staff engaged in, among other things, the fulfilment of your request or order and the provision of support services. The CGI Group has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. A copy can be obtained by contacting GDPR@Chamberlain.com. We will take all steps reasonably necessary to ensure that your data is treated securely and subject to appropriate safeguards in accordance with this policy and applicable legislation.
 
DATA RETENTION
Unless otherwise required by law, the CGI Group will also erase personal data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal data has been unlawfully processed; and when it is necessary to comply with legal obligations.
For example, the CGI Group will maintain basic information about your account for as long as your account is active, or warranty information for the life of the warranty.  Similarly, the CGI Group will keep device state and logging information for 30 days, after which the data will be automatically deleted. 
 
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Cookie settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may be inaccessible or not function properly.
  • Do Not Track. Our system may not respond to Do Not Track requests or headers from some or all browsers.
  • Promotional Offers from the CGI Group. If you do not wish to have your contact information used by the CGI Group to promote our own products or services, you can check certain boxes on the forms we use to collect your data. You can also always exercise your right to ask us not to process your personal data for marketing purposes by contacting us at GDPR@Chamberlain.com . If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. Please note that this does not apply to information provided to the CGI Group as a result of a product purchase, warranty registration, product service experience or other transactions.

 
YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA
We remind you that you may at any time exercise certain rights you may have under applicable law and regulation, including the following rights:

  • The right to request access to your personal data, which includes the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and information related to how it is processed.
  • The right to rectification or erasure of your personal data, which includes the right to have incomplete personal data completed, including by means of providing a supplementary statement, and certain rights to request us to erase your personal data without undue delay.
  • The right to restrict or object to processing concerning your personal data, which includes restricting us from continuing to process your personal data under certain circumstances (e.g., where you contest the accuracy of your personal data, processing is unlawful, your personal data is no longer needed for the purposes of processing, or you have otherwise objected to processing related to automated individual decision-making).
  • The right to data portability, which includes certain rights to have your personal data transmitted from us to another controller.
  • Where data processing is based on your consent, the right to withdraw consent at any time.
  • The right to lodge a complaint with a supervisory authority.

 
Any requests related to the above rights may be made by sending an email to GDPR@Chamberlain.com.
 
DATA SECURITY
 
We have taken certain physical, administrative and technical steps to safeguard the information we collect from and about our customers, Website and mobile application visitors. While we make every reasonable effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. 
 
THIRD-PARTY WEBSITES
Our Website may contain links or references to other websites outside our control. Please be aware that this policy does not apply to these websites. The CGI Group encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal data. THE CGI GROUP DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL DATA. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
 
CHILDREN UNDER THE AGE OF 16
Our Website is not intended for children under 16 years of age, and the CGI Group does not knowingly collect or use any personal data from children under the age of 16. No one under the age of 16 may provide any information to or on the Website. If we learn we have collected or received personal data from a child under the age of 16, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at
GDPR@Chamberlain.com.
 
Revisions to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any changes we make will be posted on this page. If we make material changes to how we treat your personal data, we will notify you by email at the email address provided by you or through a notice on the Website home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have a deliverable email address for you, and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of our Website after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.
 
 
 
DATA CONTROLLER & CONTACT INFORMATION
The Chamberlain Group, Inc.
Attention: Legal Department
300 Windsor Drive
Oak Brook, IL 60523 USA
(630) 279-3600
 
Chamberlain GmbH
Alfred Nobel Strasse 4
66793 Saarwellingen, Germany
(49) 6838-907-0
 
Should you have any questions or concerns about this policy and our privacy practices, you may also contact the Data Protection Officer of Chamberlain GmbH at:
Dr. Sebastian Kraska
Rechtsanwalt, Dipl.-Kfm.
Externer Datenschutzbeauftragter
 
IITR Datenschutz GmbH
Marienplatz 2
80331 München, Germany(49) 89-1891-7360
 
GDPR@Chamberlain.com
 
Sitz: Eschenrieder Str. 62c, 82194 Gröbenzell
Registergericht: Amtsgericht München
Handelsregisternummer: HRB 170081
Geschäftsführer: Dr. Sebastian Kraska
USt.-ID. GmbH: DE256675995
USt.-ID. RA: DE814144498