Important customer information




Cancellation right

You have the right to cancel this contract within fourteen days without giving reasons.

The deadline for cancellation amounts to fourteen days starting from the day on which you have or a third party you have specified (who is not the shipping agent) has taken possession of the goods.

In order to exercise your cancellation right you must notify us of your decision to cancel the contract (by post, fax or e-mail to: Chamberlain GmbH, Saar-Lor-Lux-Str. 19, D-66115 Saarbrücken, Germany, fax: 0049 681 870 80 224, e-mail: You can use the attached sample cancellation form for this, but it is not required.

In order to ensure that the cancellation takes place, it is sufficient to send off the notice that you are exercising the cancellation right before the deadline for cancellation is reached.

Consequences of cancellation

If you cancel this contract then we are to return any payments received from you, including delivery costs (with the exception of the additional costs resulting from you selecting a different type of delivery than the most inexpensive standard delivery method offered by us), immediately and within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same method of payment that you used during the original transaction unless other arrangements have been expressly agreed upon with you; under no circumstances will there be any fees charged to you for this repayment. We can refuse repayment until we have received the return of the goods or until you have proven that you have sent the goods, depending on which is earlier.

You are to send back or surrender the goods to us immediately and at any case within fourteen days from the day on which you notify us of the cancellation. The deadline will have been met if you send the goods before the fourteen-day deadline.

You will bear the direct costs of returning the goods.

You only have to pay for any loss of value if this loss of value can be traced back to any handling of the goods that is not necessary for checking the condition, properties and functionality of the goods.

End of cancellation policy